FAQ

General

❓ Are all your products in stock?
✅ All brushed aluminium statutory signs displayed on our website are kept in stock and ready to ship.

⚡ How fast can I get my signs?
🚚 Most stock orders ship within 24 hours. Standard custom jobs take 3–5 working days. For urgent orders, we can prioritise same-day or next-day service where possible.

📦 Can I order in bulk?
✅ Yes, bulk orders are welcome. Contact us for volume pricing and lead times.

Custom Orders

🛠️ Do you make custom engraved or Braille signs?
✅ Yes, we manufacture laser-engraved, Braille/tactile, and fully custom signage to suit your project.

🔧 What materials do you use?
✅ We use durable materials including brushed aluminium, Traffolyte, stainless steel, acrylic and more — built for long-term compliance.

📐 How long do custom orders take?
✅ Standard custom orders are ready in 3–5 working days.
For complex projects (bulk engraved tags, evacuation diagrams, detailed specifications), extra time may be needed. We’ll confirm your timeline after reviewing your order.

Compliance

🏛️ Are your signs NCC/BCA compliant?
✅ Yes. All our statutory signs are designed and manufactured to meet Australian Standards, the Building Code of Australia (BCA), and the National Construction Code (NCC).

🔄 Do you keep up with regulation changes?
✅ Absolutely. We regularly update our products to stay compliant with the latest standards and codes.

Pickup & Delivery

🏬 Can I pick up my order?
✅ Yes. Pickup is available from our factory by appointment. We also offer before- and after-hours pickups on request.

🚚 Do you offer fast local delivery?
✅ Yes, we ship Australia-wide and offer express courier services for urgent projects.

Installation & Services

🪛 Do your signs come with adhesive backing?
✅ Most brushed aluminium signs come with strong adhesive backing. Other mounting options are available.

📦 Can you prepare signs by level for installation?
✅ Yes, we can pre-sort and label signs by floor or area to make installation faster and reduce on-site delays.

👷 Do you provide installation services?
✅ Yes, our team installs signs with full knowledge of BCA sign schedules. We work with site managers to ensure compliance and efficiency.

📋 Do you provide evacuation diagrams and fire plans?
✅ Yes, we design and produce evacuation diagrams, fire plans, and other compliance signage required for council approval and certification.

Extra Helpful Questions

💳 What payment methods do you accept?
✅ We accept all major credit cards, PayPal, Shop Pay, and invoice payments for trade accounts.

🔄 What is your returns policy?
✅ Stock signs can be returned within 14 days if unused. Custom orders are non-returnable unless faulty.

💬 Can I get help choosing the right sign?
✅ Yes. Our team can guide you on statutory signage requirements and help you select the correct products for compliance.